Política de reembolso

Refund Policy

Last updated: July 7, 2026

This Refund Policy explains the conditions that apply to purchases made through our website. Because our products and services are digital and, in some cases, personalized, specific conditions apply, which are set out below.

1. Merchant identification

FLINPCHERT MARKETING LTD  
Company Number: 17314467  
Registered business address: Office 1366, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom  
Email: contact@flinchertagency.com  
Phone: +44 7874 458983  

2. Products and services covered

This policy applies to:

Digital products, including downloadable guides, ebooks, playbooks, templates, and digital resources  
Digital marketing services  
Consulting, advisory, strategy, or marketing support services, where offered  
Personalized or custom-made marketing work, where applicable  

3. Digital products — final sale

Because our digital products are delivered digitally and may be accessed, downloaded, copied, or kept immediately after purchase, all sales are final and non-refundable once access or download has begun.

By completing your purchase and accessing the product, you expressly acknowledge that delivery of the digital content starts immediately and that you lose any right of withdrawal or cancellation once access to the digital product has begun, where permitted by applicable law.

4. Exceptions

We may review a refund, replacement, or alternative solution in the following cases:

A technical fault on our side makes the file impossible to access or download  
You received the wrong digital product  
You were charged more than once for the same order, where the duplicate charge can be verified  
The product file is corrupted and cannot be opened after reasonable troubleshooting  

To be considered, these situations must be reported to us within 7 days of purchase.

5. Digital marketing services

For digital marketing services, consulting, strategy work, or advisory services:

If the service has not yet started, a partial or full refund may be considered after review.  
Once the service has started, no refunds will be issued.  
If work has already been prepared, delivered, scheduled, researched, designed, written, created, or executed, the service will be considered started.  

This includes, but is not limited to, campaign strategy, advertising setup, creative work, copywriting, audits, consulting sessions, website work, funnels, account analysis, marketing plans, or any other custom service.

6. Custom or personalized services

Custom or personalized services are non-refundable once work has started.

This includes any service created specifically for your business, brand, campaign, website, advertising account, offer, content, or marketing strategy.

7. How to request a review

To request a refund review, send an email to:

contact@flinchertagency.com

Please include:

Your full name  
The email used for the purchase  
Your order number or invoice number  
The product or service purchased  
The reason for your request  
Any screenshots or evidence related to the issue, where applicable  

We aim to review every request within 5 business days.

8. Refund method and timing

Approved refunds are issued to the original payment method used at checkout.

The time it takes for the refund to appear in your account depends on your bank, card issuer, or payment provider. We are not responsible for delays caused by third-party financial institutions or payment processors.

9. Chargebacks and payment disputes

If you have a problem with a purchase, please contact us first so we can review and resolve the issue.

Opening an unjustified chargeback, payment dispute, or claim may result in:

Loss of access to the digital product  
Cancellation of any related service  
Suspension of future services  
Further action to recover amounts owed, where appropriate  

10. No guarantee of specific results

For digital marketing services, guides, ebooks, playbooks, or educational resources, results may vary depending on your business, offer, market, implementation, advertising budget, audience, competition, and other external factors.

We do not guarantee specific financial results, sales, leads, revenue, growth, or performance outcomes.

11. Acceptance of this policy

By purchasing any product or service through our website, you confirm that you have read, understood, and accepted this Refund Policy.

12. Changes to this policy

We may update this Refund Policy at any time to reflect changes in our business, services, legal requirements, or website operations.

Any changes take effect as soon as they are published on this website.

13. Contact

If you have any questions about this Refund Policy, contact us at:

FLINPCHERT MARKETING LTD  
Company Number: 17314467  
Office 1366, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom  
Email: contact@flinchertagency.com  
Phone: +44 7874 458983